Managing Workplace Conflict in Real Time
A fully online course built to equip leaders with the practical tools to address workplace conflict as it happens — not after it spirals.
This project blends high-stakes decision-making with immersive interactions to turn passive knowledge into active leadership behavior.
About the Project
This course empowers organizational leaders and frontline managers to recognize and resolve conflict in the moment using effective de-escalation strategies and practical leadership techniques.
The course was designed to be concise, actionable, and emotionally resonant, using a scenario-first approach to simulate real-time decision-making under pressure.
Target Audience: Mid-level managers, team leads, emerging leaders
Course Length: 60–70 minutes
Delivery Method: Web-Based Training (WBT) — SCORM package built for LMS deployment
My Role
Instructional Design & Development
Interactive Writing & Scenario Design
Video Scripting & Multimedia Coordination
Reinforcement Strategy (Final Readiness Check + Booster Activities)
I led the course end-to-end, from concept and scripting to final implementation and LMS testing. The design required working closely with SMEs and leadership stakeholders to balance realism, sensitivity, and instructional effectiveness.
Key Course Elements
| Element | Description |
|---|---|
| Scenario Interaction | Multiple high-stakes workplace conflicts with branching |
| Drag-and-Drop Activity | Matching actions to responses in heated conversations |
| Video Assessment | Synthesia AI-generated micro-assessments with reflection |
| Readiness Check | Scenario-based checkpoint to validate end-of-course mastery |
Impact & Results
Positive feedback from leadership training participants across departments
Improved confidence scores in post-training surveys on managing in-the-moment conflict
Strong completion and engagement rates, driven by narrative momentum and bite-sized interactive design
Tools & Technology
Articulate Storyline 360 — Core authoring tool
Synthesia AI — Micro-assessment video generation
Adobe Premiere Pro — Supplemental editing and transitions
Custom JavaScript — For interaction triggers and UI polishing
All interactions were accessibility-optimized and tested across multiple LMS environments.
Reflection
“This course challenged me to balance scenario realism with interactivity, and the results exceeded expectations both in learner engagement and practical application.”
Designing this project reinforced the value of narrative structure in leadership learning. It’s one thing to tell leaders what to do — it’s another to put them in a moment and ask, What do you do now?