PC Troubleshooting Fundamentals for New Hires
A quick, interactive primer on diagnosing basic PC issues
This 2-hour Rise 360 course provides a concise, engaging overview of essential troubleshooting concepts. Built with LMS deployment in mind, it uses bite-sized lessons, quizzes, and video explainers to reinforce foundational tech support skills.
About the Project
Designed as a standalone prep course for early-career learners or cross-trained staff, this training module introduces the basics of hardware components, system maintenance, performance troubleshooting, and network setup.
Rather than overwhelm learners with jargon, the course focuses on helping them recognize and understand the most common causes of PC issues and what to do next.
Target Audience: Entry-level staff, upskill candidates, or anyone new to PC troubleshooting
Course Length: ~2 hours (self-paced)
Delivery Method: Rise 360 WBT (LMS-ready, SCORM package)
My Role
Instructional Design
Content Development
Explainer Video Scripting
Interactive Quiz Writing
Rise 360 Course Build & QA
I designed and built this course independently, leaning on AI-powered drafting tools to keep production efficient while maintaining a consistent tone and learner-friendly structure.
Key Course Elements
| Element | Description |
|---|---|
| Hardware Basics | Walkthrough of internal PC components and peripheral devices |
| Slow Performance Video | Synthesia video explaining step-by-step resolution of sluggish system behavior |
| Networking Principles | Basic router setup, IP conflicts, and what to check when connectivity fails |
| Frequent Checkpoints | Built-in quizzes and drag-and-drop activities to reinforce each section |
Impact & Results
Successfully deployed to LMS as a self-paced prep course
Positive feedback on structure, pacing, and clarity
Effective for both structured onboarding and independent learning
Frequently requested for re-use across different training programs
Tools & Technology
Articulate Rise 360 — Main course build
Articulate AI Assistant — Used for rapid content structuring
Synthesia — Video creation for explainer segments
Microsoft Word — For scripting and outline planning
No flashy tools or integrations — just well-paced content and learner-friendly delivery.
Reflection
“This was a tight, focused build. Nothing wasted, nothing bloated.”
Sometimes the best instructional design isn’t about depth — it’s about clarity. This course is proof that with the right structure and delivery, you can turn even dry technical topics into something learners actually want to complete.